Archive for 'Cool Customers'

One Cool Customer

9 April 2008

While working at GEICO in New York, we had a customer who was crying on the phone and was transferred for me to handle. She had just become a widow and living in Pennsylvania. The rules and regulations in that state for insurance require all documents to be filled out. She had no idea what […]

Baggage Lightened with Luggage Lifted

21 January 2008

Dear Mr. Weisler,
I’d like to thank you once again for your pleasant helpfulness and kindness on our flight from Phoenix to Atlanta the other day. I’d like to turn the tables for a moment and give you one of my personal Delta Passenger Compliments.  Your smile, warm disposition and helpful hand with overhead luggage space […]

An Unforgettable Customer Experience

10 January 2008

In my role as a support person, I have met many different types of people. From the typical computer neophyte to the know-it-all who really doesn’t know it all, customers run the gamut and you’re sure to have a few that cross your path that you’ll never forget.
A few years ago, I met a […]

I am lucky to have a very cool customer!

9 January 2008

As a front line service desk analyst, my customers are also coworkers. One of these customers, Rocco, gets my nom for the coolest. Even though an important deadline may be looming combined with a severe the software or hardware malfunction, Rocco always takes the time to (sincerely) ask how I’m doing and never misses an […]

Cool Customers

7 January 2008

We all know how to recognize and hopefully provide great customer service but what about “Cool Customers who Serve Us?“
Let’s celebrate them and the stories they gave you to tell.
Did they tip, remember you, serve you, hire you, call you by name, treat you with respect, …how did they bless your life.
Why are they cool […]