Archive for 'Cool Customer Service'

Dell is BEST

28 January 2008

I thought I would let you know of a GREAT customer service experience I had with DELL. I have a home PC that is about 2 years old and recently crashed. I am far from a PC guru and thought I was in big trouble and would have to have someone come to my home […]

Don’t be Baggage

28 January 2008

In life you’re either a passenger or pilot … It’s your choice.  ~ Flying Magazine
Be a pilot or be a passenger. Just don’t be baggage!  ~  Henry K.

Netflix - WOW- Unforgettable

8 January 2008

Had to share my story of the best customer service I ever had.
I subscribe to an online DVD rental club (Netflix). In a bleary eyed morning after turning 40, I put one of my kids DVD’s into a Netflix return envelope. I sent it back instead of the Netflix DVD. So, I emailed their customer […]

Unforgivable Trip to Saturn

8 January 2008

I, too, am a recently frustrated receiver of poor customer service. And I, too, have been willing to give my poor customer service givers the benefit of the doubt. I’m afraid I’m now beyond that point. Here’s my tragic story.
This summer my husband and I decided to trade vehicles. I ended up with a little […]

Unforgettable or Unforgivable Customer Service

7 January 2008

Share your story in the Unforgettable or Unforgivable Customer Service category.
Every Customer Service experience leaves us the customers with a story to tell. Was the experience you had awesome and unforgettable or awful and unforgivable.
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